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(SAMPLE REPORT)

User ID: Joe Polizzi
Email ID: joe@trainframe.com

Session Mode: Practice
Start Date: 8/4/2004
Start Time: 10:53:37 AM

Company: Global Solutions
Platform: Cross Platform
Product: Trainframe SOP
Procedure: Demonstration Module

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In STEP10 you read:

Please access the mainframe cross-platform tool. To do this, enter: MCPT.

STEP10 Action:

Joe Polizzi completed this step without errors.


In STEP20 you read:

In our shop, invoke Compaq Insight Manager from server n0012cdc. Follow the path shown below: Start > Programs > Compaq Insight Mgr > Compaq Insight Mgr Please start CIM now.

STEP20 Action:

Joe Polizzi completed this step without errors.


In STEP30 you read:

This is the Compaq Insight Manager main window. It displays a list of our clusters and servers and their associated status. Notice that server n0005cdc is displaying a YELLOW status, and is currently operating in DEGRADED mode. To find out more about this problem status, please double click on server named n0005cdc now.

STEP30 Action:

Joe Polizzi completed this step without errors.


In STEP40 you read:

When you "drill down" into a server, you will see a list of hardware component buttons, associated with that server. Component buttons are color coded, and if you see GREEN, all is good. All other status colors indicate something out of the ordinary. In this module, the "Mass Storage" button is YELLOW. Please click on it to examine this problem further.

STEP40 Action:

Joe Polizzi completed this step without errors.


In STEP50 you read:

This is the Mass Storage Overview window. Previously, we saw that this problem was related to a failed or degraded disk drive on server n0005cdc. Notice that both Physical and Logical Drives are YELLOW. Since we are trying to identify the physical attributes of this problem, double click on "Physical Drives" now.

STEP50 Action:

*** Error: Joe Polizzi clicked on Logical Drives
*** Error: Joe Polizzi should have clicked on Physical Drives


In STEP60 you read:

As you drill into this problem, you will obtain useful information that should be logged into the Remedy ticket you previously opened. Here is a list of all physical drives on n0005cdc. Notice that Drive 3 on Port 2 is the actual failed drive. To obtain specific information about this drive, double click on it now.

STEP60 Action:

Joe Polizzi completed this step without errors.


In STEP70 you read:

When you contact the hardware vendor, you will need to provide both Serial Number and Drive Model, as indicated here. Please write down this information, as it will be required later in this module. Please click CLOSE to continue.

STEP70 Action:

Joe Polizzi completed this step without errors.


In STEP80 you read:

We work with your Subject Matter Experts, or SME's while capturing screen shots of your in-house procedures. It takes about an hour to capture a 30-40 step procedure. We take the captured data, and deliver a finished module to you in about 1 week.

STEP80 Action:

Joe Polizzi completed this step without errors.


In STEP90 you read:

Now that you are logged into the failed node, begin application recovery by first stopping IHS. To do this, please use script command: stop_ihs

STEP90 Action:

Joe Polizzi completed this step without errors.


In STEP100 you read:

After you see port 443 and 80 down, you can stop the Websphere application. Please use the script command: stop_websphere

STEP100 Action:

Joe Polizzi completed this step without errors.


In STEP110 you read:

Typically, this command will take about 3 minutes to complete. Once you see this "DONE" message, you can reverse the process, and bring Websphere back up. To start Websphere, use script command: start_websphere

STEP110 Action:

Joe Polizzi completed this step without errors.


STEP110:
***TEXT WINDOW WAS UPDATED BY SUBJECT MATTER EXPERT***


In STEP120 you read:

Again, you will see this "DONE" message when the script completes. You should now restart IHS. Please use this script command: start_ihs

STEP120 Action:

Joe Polizzi completed this step without errors.


STEP120 NOTATION FROM JOE POLIZZI:
*** The message when the script completes is actually “ENDED” not “DONE”. ***


Multiple Choice Questions: (Certification mode only)


Using Trainframe SOP, you can create custom modules for which environments?
Correct Answer Given: ALL Environments!

The objective(s) of each Trainframe SOP module is to:
Correct Answer Given : Increase System Availability.

Use Trainframe SOP Custom Modules to:
Correct Answer Given: Train and Certify on internal procedures.

Approx. how long does it take to CAPTURE a typical 30-40 step procedure?
Correct Answer Given : One hour.

Following the CAPTURE, approx. how long do I wait to recieve a completed module?
*** Error: Incorrect Answer Given: One Month
*** Error: Correct Answer Was: Approx. 72 hours.


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End Date: 8/4/2004
End Time: 11:00:40 AM


Total Incorrect = 2